PongoWongo believes in value. We offer our customers the choice of a flat rate for a specific service, or an hourly rate if you're not sure what you need. Either way, you'll save $$$ on your bill because we beat the competition and offer steep discounts.                                                                                               In Home Flat Rates are listed below. Hourly rates are $99 for the first hour and only $50 per hour thereafter. *Courier Service is also available which includes pick up and drop off. $50

Networking and Internet
In-Home Networking Consultation
Find out what it takes to connect your home or home-office before you even make a purchase. Plus, we’ll apply the cost of consultation towards your future whole home networking installation.
$99

Whole Home Network Installation
Work securely from anywhere in your network, while sharing the Internet and files between computers and printers.
$199

Network Troubleshooting and Repair
Got the network blues? We’ve seen it all, and know exactly what to do. Let us troubleshoot and restore your wired or wireless connection, while also ensuring the functionality of your printer and other networked devices.
$159

Wireless Security Setup
About 80% of wireless networks are not secure. We’ll make sure yours is.
$99

Network Installation
Share the Internet, printers, and files from anywhere in your home or home-office with a secure PongoWongo Neighborhood Techs installed wireless network.
$159

ISP Setup & Troubleshooting
Having problems connecting to your current high-speed or dial-up service or just want to save time setting up a new subscription?
$159

Add Device to Existing Network
A Technician will come to your home and setup a single device to an existing wired/wireless network
$129

Set Up and Security
Computer Setup
Let us deliver your computer and set it up for you.
$129

Basic Security
Maximize your computer's Security
$229

Advanced Security
Maximize your computer's Security with more enhancements
$249

Premium Security
Maximize your computer and network's security
$299

Family Security Configuration
Windows Vista™ comes with built-in parental control software and we’ll make sure that it’s set up and running for maximum online protection
$129

Repair and Upgrade
Advanced Diagnostic & Repair
This service is the perfect remedy for a locked-up PC or sluggish Internet connection. Perhaps you have a Virus or SpyWare issue. Whatever the issue, we’ll get to the bottom of it and stop it from recurring.
$299

Software Install & Troubleshooting
Get help with your productivity software issues online or over the phone.*
*A working high-speed Internet connection is required. Service does not cover operating system installation; software is not included.
 $99

Advanced Diagnostic, Repair & Prevention
Take everything from our Advanced Diagnostic & Repair service, and add the installation of the latest security and privacy software. That’s what you get with this service: a complete solution for remedying issues and protecting your PC.
$399

Diagnostic
Agents will determine why your computer is acting up and root out the problem through a series of system checks and diagnostics. Once the riddle is solved, we'll advise you on the best course of action to get your computer back in shape.
$159

Computer Optimization
Your computer, like your car, is a finely tuned machine that needs regular maintenance to keep it running and in good working order. Our optimization service includes over 100 system tweaks that will shorten your computer's boot time, delete unwanted files and remove unnecessary background processes. Agents will bring your system up to speed with the most recent updates to guard against security threats.
$129

Hardware Install
Agents can install any one internal or external hardware device onto your desktop or laptop. We’ll also install the corresponding software and configure the device to your needs.
$159

Software Install
From a tax preparation program to a garden design program—PongoWongo Neighborhood Techs will install a utility or productivity software that you have purchased.*
*Excludes operating system installation.
$129

Software Suite Install
Software suite issue that you don’t have time to address? Let us handle it. This service sets you up with an expert repair, install or upgrade of a complete software suite – such as Microsoft home-office, Norton Internet Security or almost any other suite you specify.
$149

Operating System Install
A Technician will:
Install the version of Windows Vista™ or Apple operating system that you’ve purchased
Install all critical updates
Install any drivers required
Configure the software to your needs
Make sure your system runs properly
$249

Restore CD Creation
Most new computers don’t come with the restore copy of your new system on the hard drive. Make sure you have a backup in case your hard drive dies. Enlist a Technician to do it for you. We’ll provide the CDs, but the system must have existing software installed.
$129

Protect and Save
One Time Data Backup
Save secure copies of your computer's files in case of a severe crash. We’ll copy up to 9.4 GB of your important data to CD, DVD or external hard drive. Unlimited backup is also available.
$229

Online Data Backup
This automated service copies the files you chose (up to 25 GB) to our secure, remote server via your high-speed Internet connection. The annual subscription let’s you choose the frequency and time of your backups. You can still access your data online from anywhere with your password.
$99

Automated Data Backup
Have your computer set to automatically backup your important data.
$199

One-Hour Training
PongoWongo Neighborhood Techs offers hour-long on-line personal training sessions. Choose your topic and learn at your own pace — right there at your own computer. Though, we won’t give away any of our proprietary information.
Tutorial examples include:
Software
Basic PC skills
Digital imaging
Digital video
Digital music
Training excludes topics containing any proprietary PongoWongo Neighborhood Techs information.
$159

Two-Hour Training
If one hour isn’t enough — or you want to make sure all of your questions are answered — you can meet with a Technician for an in-home two-hour training. Though, we won’t give away any of our proprietary information.
Tutorial examples include:
Software
Basic PC skills
Digital imaging
Digital video
Digital music
$229